Unlock the latest enhancements

What has been improved

The new chat is built into the platform, and your conversations stay saved there, even after you close it.

• Answers to common questions: our AI assistant replies using our help center and the platform.
• A person when you need one: during business hours, our support team continues the same conversation. After hours, your request goes to the team, who get back to you.
• Your past conversations: find them in one overview, search them, and sort them by status or by order.
• A clear status on every request: see whether we're on it or need your reply.

How it benefits you

Common questions get answered without waiting for a person. When our team steps in, they continue the conversation you started, right in the same chat.

What has been improved

The ordering flow we launched on 3 November adapts to your phone's screen. No app to install: just open the platform in your browser.

• The full catalogue: browse or search every service available for your property.
• Your services, set up on the spot: configure each one and add your instructions.
• Save as draft: stop at any step and pick up your order later from the property or the Orders page.

How it benefits you

Ordering fits into your day: between two viewings, on the move, or right after taking on a new property. Your listing gets moving sooner.

What has been improved

Your favourites are the Creatives you rated 5/5 and saved after a shoot. You can now book them directly in your order, on every plan.

• Save a favourite: after a shoot, rate your Creative 5/5 and add them to your favourites.
• Book them again: when you order a shoot, choose one of your favourites in your order's Instructions step.
• Shared with your team: favourites saved by colleagues in your workspace appear too.
• Optional: don't choose, and we assign a Creative for you.
• Already on Pro or Enterprise? Nothing changes for you.

How it benefits you

A Creative who already knows your properties and your standards needs fewer instructions. Your visuals keep the same quality and style from one listing to the next. And every shoot you rate 5/5 adds a trusted name to your list.

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Note: depending on the distance, booking a specific Creative can add a transport cost. You see it in your order before you confirm.

What has been improved

Ordering now starts from your property and our full catalogue.

• One order, any combination: a shoot, a floor plan and a virtual tour for the same property, all in the same order.
• The full catalogue on one page: every service available for your property, sorted by category, with a search bar.
• Two featured packs: Flat Essentials and House Essentials bring together our most popular services for apartments and houses. Add one in a click.
• Save as draft: finish your order later, for example once you have the details for an energy certificate.
• Property details filled in: the address and area come straight from your property.
• Your special packs and agreed prices: applied automatically, as before.

How it benefits you

One property, one order: you plan the shoot, the floor plan and the documents together, and manage them as one. The featured packs give you a proven starting point for apartments and houses. With the full range on one page, you can match each property to the right services, from drone photos to 3D. And a missing detail no longer holds you up.

What has been improved

We rebuilt Photo Studio on Backbone Lab, our own AI engine. Here's what changed.

• More ways to stage: 15 room styles, from Coastal to Mountain, plus offices, practices and other business spaces. Or describe the look you want in your own words.
• Everything in one run: in the new All tools view, you stage or clear a room and enhance it with a single Generate.
• Click to erase: click an object and it disappears. Photo Studio finds its edges for you, so there's nothing to brush around.
• Enhance, your way: straighten tilted walls, pick the colour mood, balance the light automatically and swap a grey sky for a blue one. You can blur faces and licence plates in the same step.
• Finishing touches: add filters, stickers, your text and your logo in our own editor.
• Live progress: watch each step as it happens and see how much time is left.

How it benefits you

Until now, editing a photo meant going from one tool to the next. Now one Generate does the whole job, and the result is closer to what you had in mind from the first try. Each property gets the style that suits it, from a seaside rental to a dental practice. And with business spaces now covered, you can handle more of your portfolio in the same tool.

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Note: Available with the Pro and Enterprise plans only.