Virtual Visit

A virtual tour lets a buyer walk through a property at any time, from anywhere, without booking a viewing. Backbone offers two tour experiences: High Definition Tour, captured with a Matterport Pro camera for the highest image quality and richest detail, and Standard Definition Tour, captured with a Matterport-compatible 360° camera for a more accessible price point. Both are fully immersive, Matterport-based, and delivered with 6 months of Matterport hosting included. This means your tour is live and shareable via a link for 6 months from delivery, and can be renewed directly from your Backbone platform before it expires. Photo Extraction is an additional service that pulls high-quality still images from an existing tour, ready to reuse in portal galleries.

High Definition Tour

Virtual tour icon
Matterport
Icon time
Delivery time: from 48 hours
Hosting icon
6-month hosting included
https://my.matterport.com/show/?m=EJCrW7JaLWG&play=0
https://my.matterport.com/show/?m=WpahCoZHDsD
https://my.matterport.com/show/?m=WeprSaDqWxv
https://my.matterport.com/show/?m=VHfQZD4aUeb&brand=0

Standard Definition Tour

Virtual tour icon
Matterport compatible 360° camera
Icon time
Delivery time: from 48 hours
Hosting icon
6-month hosting included
https://my.matterport.com/show/?m=8cxBHea29No
https://my.matterport.com/show/?m=iw9ux6X75xV
https://my.matterport.com/show/?m=UCihqepXqYc
https://my.matterport.com/show/?m=x8pzzRw83yW

Photo Extraction

Virtual tour icon
Matterport
Icon time
Delivery time: from 48 hours
No extra time on site icon
No additional time on site
Colorful coworking café with ceiling light loop
Minimalist wood panel wall with glass staircase detail
Reception lounge with teal walls and yellow seating
Vibrant classroom with playful red and green wall lines
Bright hallway with spotlights and modern seating
Open-plan kitchen and dining area with outdoor access
Elegant dining room with floor-to-ceiling glass walls
Modern living room with bold colors and glass partition
Dollhouse-style 3D view of a virtual home tour
Modern bathroom with wall-mounted fixtures
Empty room with arched window and wood floor
Contemporary kitchen with corner windows and garden view

Published on

01 April 2025

Latest update on

29 April 2026

Frequently asked questions

How much does a Virtual Visit cost for real estate?
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Virtual Visit pricing depends on the definition and the property size. HD Tour uses a Matterport Pro camera for maximum detail and the richest immersive experience. Standard Tour uses a Matterport-compatible 360° camera for a more accessible option. Photo Extraction is a separate add-on, priced per image, that pulls still photos from an existing tour for reuse in portal galleries. For a quote on your specific property, request one on our get-a-quote page. To see what's included per subscription plan, visit our pricing page.

How long does it take to receive my Virtual Visit?
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HD Tour is delivered from 48 hours after the on-site capture, including stitching and hosting setup. Standard Definition Tour follows the same turnaround. Every Backbone virtual tour comes with 6 months of hosting on Matterport infrastructure included as standard. Exact delivery times per subscription plan are on our pricing page.

What's the difference between HD and Standard Definition tours?
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The HD Tour is captured with a Matterport Pro camera, delivering high-resolution imagery and a dollhouse view of the whole property. The Standard Definition Tour uses a Matterport-compatible 360° camera, at a more accessible price point and with lower resolution. Both tours are immersive, navigable, and embeddable on any real estate portal, agency website, or social channel.

Can I reuse photos from a Virtual Visit?
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Yes. The Backbone Photo Extraction service pulls high-quality still images out of an existing Matterport tour, so you get gallery-ready photos without booking a separate photo shoot. It adds no extra time on site and is the fastest way to repurpose a tour for a portal listing.

Can I transfer the Matterport tour to my own account?
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Yes. Backbone can transfer the Matterport tour to your own Matterport account on request, so you have full ownership of the asset. For any edits, the tour needs to be transferred back to Backbone temporarily, since only the account owner can modify a Matterport tour.